Amazon Luna

Get help using and troubleshooting common issues with Amazon Luna.

Getting Started

• What Is Amazon Luna?
• Countries & Territories Eligible for Amazon Luna
• Amazon Luna Compatible Devices and Browsers
• Controllers Compatible with Amazon Luna
• Compatible Devices and Browsers to Broadcast Luna Gameplay
• Set Up Amazon Luna
• Set Up Amazon Luna on Your Fire Tablet
• What Is Amazon Luna Controller?
• Add a Controller to Amazon Luna
• Set Up a Luna Phone Controller
• Can I Play Games on Luna If I Travel Abroad?
• What is Early Access?

GameNight

• What is GameNight?
• How to Play GameNight Games
• GameNight Supported Devices
• Issues Using GameNight
• Why Does My Fire Tablet not scan the QR code?
• What Are GameNight Badges?

Prime

• Cancel Your Prime Membership
• "Oh No!" Error Message When I Sign up for Amazon Luna

PC Downloadable Games

• Claim Games and More
• Claim Games and More on Teen Accounts
• Download and Install the Amazon Games App
• What is My Collection?
• My Collection - Delivery Status Pending or Undelivered
• Troubleshooting Game Speed Issues

Amazon Luna Subscriptions

• What Is Amazon Luna Standard?
• What is Amazon Luna Premium?
• What Is the Amazon Luna Ubisoft+ Subscription?
• What is the Amazon Luna Jackbox Games Subscription?
• Cancel Your Amazon Luna Subscriptions

3P Games

• How to Buy Ubisoft Games on Luna
• How to Play Ubisoft Games You Own on Luna
• Can't Find My Ubisoft Game in Luna

• How to Buy GOG Games on Luna
• How to Play GOG Games You Own on Luna
• Can't Find My GOG Game in Luna
• What Information Is Shared between Luna and GOG

• What Information Is Shared between Luna and EA
• How To Buy EA Games on Luna
• How To Play EA Games You Own On Luna
• Can't Find My EA Game In Luna

Luna Settings

• Change Amazon Luna Audio Input Settings
• Change Amazon Luna Streaming Resolution

Luna Couch

• What is Luna Couch?
• Host a Luna Couch Session
• Join a Luna Couch Session
• Issues Using Luna Couch
• Edit Your Player Name and Image

Parental Controls

• Turn on Parental Controls for Amazon Luna
• Change or Reset Your Amazon Luna Parental Control PIN
• Game Maturity Ratings

Troubleshooting

• Transfer Your Amazon Account to a Different Country/Region
• Amazon Luna Detects Different Country Than Expected
• Can't Set Up Amazon Luna
• Minimum Internet Streaming Requirements for Amazon Luna
• Network-Related Issues with Amazon Luna
• Device-Related Issues with Amazon Luna
• Issues with the Luna Phone Controller
• Can't Access the Amazon Luna Service

Account Linking

• Link Your Amazon and Ubisoft Accounts
• Unlink Your Amazon and Ubisoft Accounts
• Link Your Amazon and GOG Accounts
• Unlink Your Amazon and GOG Accounts
• Link Your Amazon and EA Accounts
• Unlink Your Amazon and EA Accounts
• Broadcast Directly to Twitch Using Amazon Luna
• Link Your Luna and Discord Accounts
• Manage Your Luna Gameplay Progress
• Download Game Save Data

Twitch

• Link Your Amazon and Twitch Accounts
• Unlink Your Amazon and Twitch Accounts
• Subscribe to a Twitch Channel
• Can't Access Twitch Features with Amazon Luna

Terms & Conditions

• Luna and Luna Controller Terms