Issues Using Luna Couch

If you're having issues with your Luna Couch code or issues during gameplay, try these troubleshooting steps.

  • Check that you have the correct code and then try entering it again. To enter a code, open Luna on a supported device. You can also visit www.amazon.co.uk/luna/code to enter the code on PC or Mac.
  • If you're the host, try creating a new code:
    1. Press the center button on your controller to open the in-game overlay.
    2. Select Manage Luna Couch Session.
    3. Select Generate New Code.
    4. Share that code with other players.
  • For network or connectivity issues, follow the steps in Network-Related Issues with Amazon Luna.