Can't Access the Amazon Luna Service

Try the following steps if you can't access games on Luna:

• Make sure that the Digital Payment Setting on your Amazon account is set to a valid United Kingdom payment method.
• Check that you're signed in to the Amazon account associated with your Luna subscription.
• Go to Your Addresses and confirm that your default address is set to a valid United Kingdom address.
• Confirm that your Country/Region Setting is set to United Kingdom.
• Make sure that you're using a compatible device.
• Confirm that firewalls on your device or router aren't blocking Luna.

Related Help Topics

• Manage Your Content & Devices
• Amazon Luna Compatible Devices and Browsers
• Network-Related Issues with Amazon Luna