Support for Echo Pop Get help using and troubleshooting common issues with Echo Pop. Spotlight Set Up Your Echo Pop Use the Alexa app to set up your Echo Pop. Set Up Your Echo Pop Popular Articles Set Up Your Echo Pop Update the Wi-Fi Settings for Your Echo Device Echo Device Can't Connect to Wi-Fi During Setup What Is Alexa Voice ID? Ask Alexa to Tell You Why She Just Did Something Turn Notifications On or Off for Your Echo Devices Getting Started Download the Alexa App Set Up Your Echo Pop What Do the Lights on Your Echo Device Mean Echo Device Low Power Mode Wi-Fi and Bluetooth Update the Wi-Fi Settings for Your Echo Device Echo Device Is Having Wi-Fi Issues Echo Device Can't Connect to Wi-Fi During Setup Echo Device Is Having Bluetooth Issues Pair Your Phone or Bluetooth Speaker to Your Echo Device Remove Paired Bluetooth Devices from Your Echo Device Device Software and Hardware Alexa Device Software Versions Check Your Echo Device's Software Version Update the Software on Your Echo Device Change Your Echo Device's Name Change the Wake Word on Your Echo Device Troubleshoot Set Up Doesn't Work on Your Echo Device Alexa Doesn't Understand or Respond to Your Request Restart Your Alexa Enabled Device Reset Your Echo Pop Deregister Your Device Green Light Won't Turn Off on Your Echo Device Yellow Light Won't Turn Off on Your Echo Device Learn More Alexa, Echo Devices, and Your Privacy Amazon Device Terms Echo Dot (3rd Generation) Power Consumption Videos See all help videos