Alexa Doesn't Understand or Respond to Your Request

Alexa doesn't respond to your request or can't understand you.

To fix issues with your Echo device not responding:

Make sure you're using the power adapter that came with your device.
Make sure that you have an active internet connection.
Check that your device isn't muted. The light indicator is red when your device is muted.
For Echo Speakers: press the Action button to see if your Echo device responds.
To make sure that Alexa hears you, move your device away from walls, other speakers, or background noise.
Try saying, "Did you hear me?"
- For the original Alexa, a cyan spotlight on a blue bar means that Alexa is listening.

Unplug your device and then plug it back in.

Double check your Wi-Fi connectivity.

If you have an Echo Device with a Screen, visit Reset Your Echo Devices with a Screen.

If you have an Echo Speaker, visit Reset Your Echo Device.

For more help, go to: