Alexa Doesn't Understand or Respond to Your Request

To fix issues with your Echo device not responding:

• Make sure you're using the power adapter that was included with your device.
• Make sure you have an active internet connection.
• Check that your device isn't muted. The light indicator is red when your device is muted.
• For devices without a screen: press the Action button to see if your Echo device responds.
• To make sure that Alexa hears you, move your device away from walls, other speakers, or background noise.
• Try saying, "Did you hear me?"
• Unplug your device and then plug it back in.

For more help, go to:

• Review Your Alexa Voice History
• Ask Alexa to Read Back Your Most Recent Request
• Ask Alexa to Tell You Why She Just Did Something