Reset Your Echo Devices with a Screen

If your Echo device is unresponsive, or you want to erase your device settings, factory reset your device. These steps also work with Echo Spot.

Note: Settings menu items for the Echo Hub and Echo Show 5 (all generations) may vary, and those devices will receive a software update soon.

Before a full device reset, try restarting your device first to resolve most common issues. Unplug the power adapter from the device or the outlet, wait 15 seconds and then plug it back in. If the restart doesn't solve your issue, try the following reset procedure.

You can reset your device to factory defaults using either the device's buttons or the on-screen menu.

Reset with device buttons:

  1. Press and hold the Microphones & Camera Disable/Enable and Volume Down buttons until you see the Amazon logo (about 15 seconds).
  2. When prompted, follow the on-screen instructions to set up your device.

Reset with the on-screen menu:

  1. Select Device Options.
  2. Select About this Device.
  3. Select Reset to Factory Defaults.
    • If you're using an Echo Show (2nd Generation) or Echo Show 10 and want to reset without losing your smart home device connects, select Reset to Factory Defaults but retain Smart Home Device Connections. Otherwise, select Reset.
  4. Follow the on-screen instructions to set up your device.
Tip: If resetting your device doesn't help, or you no longer want to use your device, Deregister Your Device from your Amazon account. Deregistering your device erases all device settings.

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