Music or Media Not Playing with Alexa

To solve most streaming issues:

• Reduce Wi-Fi congestion by turning off any connected devices that you're not using.
• Move your device away from walls, metal objects, or sources of interference like microwave ovens and baby monitors.
• Move devices on the floor to a higher location.
• Connect to your router's 5 GHz channel.
• Restart your device and network hardware (like a modem and router).

For podcasts:

• Ensure that your podcast service is supported on Alexa.

Related Help Topics

• Restart Your Alexa Enabled Device
• Turn Explicit Filtering On or Off in the Alexa App
• Update the Wi-Fi Settings for Your Echo Device
• Update the Wi-Fi Settings on Your Echo Show