Echo Device Is Having Bluetooth Issues

• Make sure your Echo device has the latest software update.
• Make sure that your Bluetooth device uses a supported Bluetooth profile. Alexa supports:
  • Advanced Audio Distribution Profile (A2DP SNK)
  • Audio/Video Remote Control Profile
• Move your Bluetooth and Echo devices away from sources of possible interference (such as microwaves, baby monitors, and other wireless devices).
• Make sure that your Bluetooth device is fully charged and close to your Echo device when pairing.
• If you've previously paired your Bluetooth device, remove your paired Bluetooth device from Alexa. Then try pairing it again.

Related Help Topics

• Remove Paired Bluetooth Devices from Your Echo Device
• Remove Paired Bluetooth Devices from Your Echo Show
• Pair Your Phone or Bluetooth Speaker to Your Echo Device
• Pair Your Phone or Bluetooth Speaker to Your Echo Show