Alexa+ Requirements

If Alexa+ isn't available on your device, check your account or device settings.

Alexa+ has a few account and device requirements beyond device compatibility. Before you get started, review the steps below to make sure everything is ready.

Note: Not all devices support Alexa+. Check Compatibility of Alexa+ with Alexa Built-in Devices . If notifications about Alexa+ requirements appear during device setup, finish setting up your device first. Then return to this page to address them.

Language and Location

Important: Not all Alexa content, features, and services transfer when you change your account country. Learn more about What's Transferred When You Change Your Amazon Account Country?

Account Type

  • Alexa+ works only with personal Amazon accounts. It is not compatible with Amazon Enterprise or Business accounts.
  • To use Alexa+ on a device registered to a business account, factory reset the device and set it up with your personal account. Learn how to Reset Your Echo Device.

Amazon Family Compatibility

  • Alexa+ is compatible with devices in an Amazon Family.
  • If Alexa+ doesn't perform at its best on all of your Family devices, some adjustments in your Amazon Family might help. To learn more, visit Using Alexa+ with Amazon Family.

Purchased Device Eligibility

If Alexa+ came with a device purchase, access to Alexa+ belongs to the Amazon account used to register that device.

After Setup

Once you've addressed any remaining compatibility requirements in your account, your Alexa+ experience should be available soon.

For more information about availability and frequently asked questions, go to: Alexa+

Tip: If you still can't access Alexa+ after addressing these requirements, check whether your device software needs an update. Say, "Check for software updates."