How to Set Up Fire TV 2-Series & 4-Series (2025)

To start, have the following parts, accessories, and information ready:

• The Fire TV 2-Series or Fire TV 4-Series TV and in-box accessories
  • Alexa Voice Remote, power cord, AAA batteries for the remote, 2 TV stand legs, and 4 TV stand screws
• An Amazon account, including your email address or phone number and password
• An internet connection, including your Wi-Fi name and password
• Philips screwdriver and scissors
• TV wall mounts (sold separately) if you decide to mount the TV on a wall

To unpack your TV:

1. Carefully unpack the TV and all included accessories from the box. Make sure you remove all parts and accessories before disposing of the box.
2. Lay your Fire TV on a flat surface with the plastic wrap still on the TV.
3. Cut the plastic wrap off of the TV.

To install the TV stand:

• Screw both TV stand legs into the bottom of the TV. The legs are interchangeable and can be installed on either side.

To mount your Fire TV on the wall:

• Check that the wall can support the weight of the TV set and wall mount assembly.
• Compatible VESA wall mount patterns:
  • Fire TV 2-Series (32”, 40”): 100 mm (w) x 100 mm (h)
  • Fire TV 4-Series (43", 50", 55"): 300 mm (w) x 300 mm (h)
• Compatible screws: Type M6, 12 mm length
• Follow the mounting instructions provided with the wall mount.
  Note: Follow the mounting instructions exactly as provided. This will help you avoid any damage or serious injury during the mounting process.
• Make sure to install the TV on a vertical wall.
• Only use screws that are suitable for the wall's material.
• Make sure no one can trip over the TV cables.

Follow these tips to place your TV:

• Don't place your TV on an unstable surface.
• Place your TV somewhere that allows good ventilation.
• Don't use your TV near damp or cold areas.
• Keep your TV away from direct sunlight to protect the TV from overheating.
• Keep liquids and liquid-filled containers away from your TV.

1. Put the batteries into the remote.
2. Plug in the power cord first into your TV’s power (AC-in) port, and then plug the other end into a power outlet.
   Note: If the power cord is damaged, don't connect it to an outlet, as there is a risk of electric shock.
3. (Optional) Connect an external antenna to your TV's antenna port to watch broadcast TV.
4. Press the Power button on your remote or your TV.
5. Your Fire TV remote should already be paired with your Fire TV.
   Note: If your remote doesn't pair automatically, press the Home button until "Press to start" appears on-screen (about 10 seconds).
6. If connecting to a Wi-Fi network, choose one of the options:
   • Use your mobile phone to scan the on-screen QR code to automatically set up Wi-Fi connection.
   • Use your Fire TV remote and follow on-screen instructions to manually set up Wi-Fi connection.
7. If connecting to a router or modem:
   1. Connect one end of an Ethernet cable (sold separately) to your Fire TV.
   2. Connect the other end to your modem or router.
8. To sign-in or sign up with your Amazon account, choose one of these options:
   • Scan the on-screen QR code with your mobile phone.
   • Visit the on-screen web address (amazon.co.uk/code) and enter the activation code shown on your screen.
9. Follow the on-screen instructions to complete setup.

If setting up your device doesn't go as expected, try the following suggestions:

• If you get a login error or have forgotten your Amazon account password, you can reset your password. Go to the Forgot Your Password page.
• If your remote doesn't pair automatically, press the Home button until "Press to start" appears on-screen (about 10 seconds). Visit the Can't Pair Your Fire TV Remote page to find more troubleshooting information.
• If you can't find your network or connect to Wi-Fi, visit the Can't Connect Your Fire TV Device to Wi-Fi During Setup page to find more troubleshooting information.
• If you're having issues with your Wi-Fi password, contact your internet service provider.
• If you can't download apps or games, add a default payment method. Visit the Your Payments page.
• If your TV has video but no sound, visit the Fire TV Smart TV Has Video but No Audio page to find more troubleshooting information.
• If your TV has no video or sound, visit the Fire TV Smart TV Won't Turn On page to find more troubleshooting information.

Once you've finished setting up your device, you can explore more features to improve your Fire TV experience. To learn more, go to:

• Find and download your favorite apps using voice search on your remote
• Set up equipment control so your Alexa Voice Remote can control the TV's power and volume