Can't Connect Your Fire TV Device to Wi-Fi

Try this troubleshooting if you can't connect to Wi-Fi, your videos buffer, or the message "Unable to Connect" appears.

Note: If you can't connect to Wi-Fi while setting up your Fire TV, visit Can't Connect Your Fire TV Device to Wi-Fi During Setup.

Fire TV devices feature an on-device network status tool to help diagnose and troubleshoot the connectivity issues. To learn more, go to What is the Fire TV Network Status Tool?

  1. Check the network status on your Fire TV device:
    1. On Unable to Connect error screen, select Network Diagnostics.
      Note: You can also access the network status tool through Settings , and then select Network . Find your network name and press Play/Pause on your remote.
    2. Check Wi-Fi connection status.
      Tip: On compatible devices, you can also select Run Speed Test or Advanced to access detailed information about your connection.
    3. Follow the on-screen recommendations to restore connection.
  2. Restart your Fire TV device, unplug the device, wait 10 seconds, and then plug it back in.
  3. If you still can't connect, or your network name doesn't display:
    1. Go to Settings .
    2. Select Network .
    3. Select Wi-Fi and turn it off and on.
  4. Forget your Wi-Fi network and then try connecting again. Have your Wi-Fi password and network name ready. If you can't find your password, go to Locate Your Wi-Fi Password for more help. To forget your network:
    1. Go to Settings on your Fire TV.
    2. Select Network .
    3. Find your network name.
    4. Press the Menu button and then the Select or OK button on your remote to forget the network.
  5. Restart your modem and router. If possible, move your Fire TV device and router closer to each other. To restart your home network devices:
    1. Unplug your modem and router and then wait 1 minute.
    2. Plug in your modem first and wait for the lights to turn on and for it to connect to the internet (about 1 minute).
    3. Plug in your router and wait for the lights to turn on and for it to connect to the internet (about 1 minute).
    Note: If multiple devices on your home network have recently gone offline, you may be facing a network outage. You can visit Troubleshooting Network Outage for more help.
  6. Reset your Fire TV device to factory settings.

Fire TV devices with Wi-Fi 6E support 6-Hz band connections, which prevent the overcrowding of devices on a Wi-Fi network.

When you use a Wi-Fi 6E device, you can get faster speeds, increased bandwidth, and less latency.

To get the best performance from your Wi-Fi 6E device:

  • Upgrade to a Wi-Fi 6E or higher Wi-Fi Generation capable router.
    Note: For larger homes, consider mesh routers for whole home coverage.
  • Configure the router to serve the same network name (SSID) for the 2.4 GHz, 5 GHz, and 6-GHz band.

These changes make your Fire TV device automatically connect to the best performing band available, based on signal strength from the Wi-Fi router.

For more help, try our Amazon Fire TV forum.

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