Reset Your Fire TV Device to Factory Settings

A factory reset of your device removes all downloaded content including in-app purchases.

Important: Factory resetting your device removes your account information and downloaded content.

To factory reset your Fire TV device, follow these steps.

To factory reset using your remote:
1. If needed, safely eject expandable storage.
2. Press and hold the Back button and the right side of the navigation circle together for 10 seconds.
To factory reset from your Fire TV settings:
1. Go to Settings on your Fire TV.
2. Select My Fire TV, and then select Reset to Factory Defaults.
3. On the TV screen, choose to continue or cancel the factory reset.
  If you don't choose, the device resets automatically after several more seconds.

When your Fire TV finishes the factory reset, instructions to pair your remote appear on-screen.

For more help, try our Amazon Fire TV forum.