Late Deliveries
What to do if your order didn't arrive on the estimated delivery date.
Contents:
Check your order status
Go to Your Orders and select Track package to access the progress tracker for your order.
Check your emails
If there have been unexpected delays you’ll normally be notified by Amazon, the third-party seller, or the carrier in charge of your delivery.
Contact the carrier
Check who is delivering your package in Your Orders, then contact them for an update using the Carrier Contact Information.
Wait for 48 hours then contact us or the seller
If 48 hours have passed since the estimated delivery date without any delivery attempt or updates, contact:
- Shipped by Amazon: Amazon Customer Services
- Shipped by third-party seller: Contact a Third-Party Seller
Wait 48 hours to allow for unexpected delays
If your order didn’t arrive, you can check with the carrier. The carrier may have more information.
Track your package on the carrier website or contact the carrier via Carrier Contact Information.
What to do after 48 hours have passed since your estimated delivery date
- For orders shipped by Amazon, contact Customer Service within 30 days of the estimated delivery date.
- Contact the seller if your order was shipped and sold by a third-party seller.
