Support Options and Customer Service
If you need help, Amazon Customer Service is here to assist you. We offer phone, chat, email, and self-service support. Additionally, you can search our help library for answers to common questions.
How to get Customer Service support
To access 24/7 support, visit Customer Service and select the option that addresses your question or issue.
You can also manage common issues for your orders and account directly through the following self-service options.
Managing your Orders
From Your Orders, you can solve most issues with your purchases. For example:
- Access, edit, or cancel orders.
- Track a package.
- Start a return or replacement process.
- Access an invoice.
- Get help with an order sold by a third-party seller.
From Your Returns, you can check your returns and refund status.
Manage Your Information in Your Account
From Your Account, you can access all your personal information and order details. For example:
- Login & security: To edit your name, email, mobile number, or password.
- Payments: To manage your payment methods and access your transactions.
