Support Options and Customer Service
If you need help, our Customer Service is happy to assist you. We also offer a number of self-service options that allow you to solve your issue.
Manage Your Information in Your Account
Visit Your Account to manage your information and settings. For example:
- Prime: To manage your membership and payment settings.
- Login & security: To edit your name, email, mobile number, or password.
- Payments: To manage your payment methods and access your transactions.
Your Orders
You can solve most issues with your purchases from Your Orders. For example:
- Start a return or replacement process.
- View, edit, or cancel orders.
- Track a parcel.
- Access an invoice.
- Get help with an order sold by a Marketplace seller.
Our Most Popular Help Topics
Returns & Refunds
Shipping & Delivery
How to Get Customer Service Support
How to contact Amazon Customer Service:
- Select the hamburger menu at the bottom right of the screen.
- Select Customer Service.
- Select the option that addresses your question.
- Follow the prompts on the screen.
