Track Your Package

You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

Tracking your package

To get tracking numbers and delivery updates:

  • Go to Your Orders
  • Find the order you want to track
  • Select track package next to your order
  • View all updates to get:
    • delivery updates
    • tracking numbers

If you ordered more than one thing, they may have separate delivery dates and tracking info. Some packages, like standard international deliveries, might not be trackable.

Tracking packages from third-party sellers

Third-party sellers at Amazon are independent businesses or individuals that sell their products on Amazon Marketplace. To check if you ordered from a third-party seller, go to Your Orders and review the seller name.

You can only view tracking information if:

  • the third-party seller shares this info with us
  • you chose a trackable shipping option

To get help, go to contacting a third-party seller.

Understanding delivery statuses

Your delivery status is in Your Orders:

  • Arriving: usually followed by a date. Your package is on its way to you
  • Out for delivery: your package will be delivered today
  • Delivered: your package has been delivered, and might be in your safe space
  • Undeliverable: your package could not be delivered, and will be returned to Amazon. When we receive it, we will automatically issue you a refund. Go to undeliverable packages

Solving delivery problems

You can check what to do when:

  • Order hasn't shipped yet: if you're expecting the package today and don't see a status update, that's normal. Depending on the carrier, items may ship the same day they're delivered
  • Order is delayed: things like weather and traffic can cause delivery delays. Most late parcels arrive within 48 hours of the estimated delivery date. If the order has already been shipped, you can't cancel it
  • Missing package: if your package shows as delivered but you haven't received it, go to find a missing package that shows as delivered
  • Missing items: if you received a package that's missing an item, it may have been shipped separately. Check Your Orders, then go to find a missing item

To contact the company that's delivering your package, go to contact a carrier.