Find a Missing Item from Your Package

If you've received a package and an item from your order is missing, the item may have been shipped separately. Check Your Orders.

Find a missing item shipped by Amazon

If you received your shipping package and an entire item shipped by Amazon is missing, do the following:

Go to Your Orders and check if the missing item is in another shipment.
Select Track Package to find the delivery date for the shipment.
If there is no tracking information for the missing item, Customer Service will assist you. Otherwise, you can follow the recommendations in this page.

Find a missing item shipped and sold by a Marketplace seller

If the item missing from your package is shipped and sold by a Marketplace seller, contact the seller for assistance. Go to Contact a Marketplace Seller.

Learn how to identify orders shipped and sold by a seller by visiting Ordering from a Marketplace seller.

Part of an item is missing

Double check to confirm that the part is missing from the product packaging. If you can’t find it, contact the product's manufacturer for assistance.

Manufacturer contact information can be found on the product packaging, in the paperwork included with the product, or by searching the Internet.

If you can't find contact information, or if they can't help, you can return the item. Go to Your Orders and select Return or Replace Items.

Entire shipping package is missing

If the tracking info shows as delivered but you can't find the package, go to Find a Missing Package That Shows as Delivered for more information.
If the tracking info shows as undelivered, go to Undeliverable Packages.

You received an empty package

If your order is shipped and sold by a Marketplace seller and you receive an empty shipping package, contact the seller directly for assistance. Visit Contact a Marketplace Seller.
If your order was shipped by Amazon and you receive an empty shipping package, contact our Customer Service within 30 days of expected delivery. We'll do everything we can to help.

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