Organise a Return Collection

Some products are eligible for free return collection. If the item is eligible, you'll see this option in Your Orders.

To organise a return collection:

  • Go to Your Orders.
  • Locate the item you want to return and select Return items.
  • If a collection is the return option presented to you, select the option and Confirm your return.
  • Select Print label & instructions on the next page for additional instructions to prepare for the collection of your item.

You can also find the instructions by locating the order under Your Order and selecting View return label & instructions. You'll be able to track the return through Your Orders.

Note:
  • Items that weigh 31.5kg or more, or whose longest side (when packed) exceeds 175cm are considered Heavy and Bulky, and their return requires an appointment for a home collection by a specialty carrier team. For more details, please visit our returns policy for Heavy and Bulky Items. If you purchased the item from a Marketplace Seller, please visit Returning Heavy and Bulky Marketplace Items.
  • An adult needs to be present for the collection.
  • Depending on the carrier who will collect the item, you may need to print your return label. If you’re returning items from more than one order, ensure that you print all corresponding return labels.
  • Hand over the package to the driver when they arrive. The driver may ask you to sign as confirmation that the package has been picked up.
  • If you miss a collection, you'll need to initiate your return again and reschedule your collection.
  • If your collection address is a nonresidential address or apartment complex, you may need to leave your package at a reception area.
  • If there is no prepaid label for your return, we kindly recommend utilising online carrier comparison tools, which enable you to compare rates across multiple shipping providers in one convenient location. These platforms assist in forecasting potential return expenses by inputting essential information such as package dimensions, weight, and destination. Through the use of these digital comparators, you may make well-informed decisions regarding the most cost-effective shipping option and effectively plan your return shipping budget.