Return an Item at an Amazon Counter

If the item that you're returning and your location are eligible, you'll be able to drop off your return at an Amazon Counter. When you choose this option, you can select Choose an Amazon Counter to return your item to view a map. Then select an Amazon Counter.

You can find your nearest Amazon Counter on our parcel pickup page.

To return an item at an Amazon Counter:

  1. Initiate a return in Your Orders and create your QR return code. We'll send you an email with your Amazon Counter return QR code and instructions.
  2. Take your item to the Amazon Counter and show your return QR code to the Amazon Counter associate. The Amazon Counter associate scans the QR code to accept the return.
  3. The Amazon Counter associate puts your item into a paper bag. They also apply a return label to the package and send it back to Amazon.
  4. You can now track your return in Your Orders.
Note: Not all items are eligible for return to an Amazon Counter. If the option to return your item to an Amazon Counter isn't available, you can select an alternative return method.