Return an Item at a Hermes Drop Off Location

If the item you're returning and your location are eligible, you'll see the option to return your item using Hermes Drop Off.

You have two options when using Hermes Drop Off:

  1. Print a return label at home and return an item at a Hermes Drop Off location.
  2. Print the return label at a Hermes Drop Off location using a QR code.

Before choosing either option, check whether print facilities are available in any Hermes Drop Off locations in your area. If not, print the label at home by visiting Hermes ParcelShop finder.

To return an item at a Hermes Drop Off location, do one of the following:

  • Return an item to a Hermes Drop Off location, using a label you printed at home.
    1. Generate your return label from Your Orders.
    2. Print your label and check that the bar code on the label is clear.
    3. Package your return. Ensure that the parcel is less than 15 kg, shorter than 120 cm, and has a volume less than 225 cm.
    4. Apply the label to your parcel.
    5. Take it to your selected Hermes Drop Off location.
    6. At the Hermes Drop Off location, go to the counter to return your item.
      The store assistant will scan your item and give you a receipt.
  • Return an item at a Hermes Drop Off location using a QR code.
    1. Initiate a return in Your Orders and choose to use a prepaid QR code at a Hermes Drop Off location.
      Your QR code will be accessible on your Amazon app and you'll also receive an email of the QR code.
    2. Take your mobile device to the Hermes Drop Off location and hold your QR code under the label printing machine.
      The machine will print a label for you to affix to your parcel.
Note:
  • If you want to cancel a returns label, go to the Returns Centre at https://www.amazon.co.uk/returns using a desktop or laptop browser.
  • You can only return the item or items mentioned on the returns label.
  • Remove any personal items or information from the item or items you're returning.
  • Amazon.co.uk isn't responsible for any personal items left in the Hermes Drop Off location, except for items related to the return.