Return an Item at an Evri Drop Off Location

If the item you're returning and your location are eligible, you'll see the option to return your item using Evri Drop Off.

You have two options when using Evri Drop Off:

  1. Print a return label at home and return an item at an Evri Drop Off location.
  2. Print the return label at an Evri Drop Off location using a QR code.

Before choosing either option, check whether print facilities are available in any Evri Drop Off locations in your area. If not, print the label at home by visiting Evri ParcelShop finder.

To return an item at an Evri Drop Off location, do one of the following:

  • Return an item to an Evri Drop Off location, using a label you printed at home.
    1. Generate your return label from Your Orders.
    2. Print your label and check that the bar code on the label is clear.
    3. Package your return. Ensure that the parcel is less than 15 kg and shorter than 120 cm.
    4. Apply the label to your parcel.
    5. Take it to your selected Evri Drop Off location.
    6. At the Evri Drop Off location, go to the counter to return your item.
      The store assistant will scan your item and give you a receipt.
  • Return an item at a Evri Drop Off location using a QR code.
    1. Initiate a return in Your Orders and choose to use a prepaid QR code at an Evri Drop Off location.
      Your QR code will be accessible on your Amazon app and you'll also receive an email of the QR code.
    2. Take your mobile device to the Evri Drop Off location and hold your QR code under the label printing machine.
      The machine will print a label for you to affix to your parcel.
Note:
  • If you want to cancel a returns label, go to the Returns Center at https://www.amazon.co.uk/returns using a desktop or laptop browser.
  • You can only return the item or items mentioned on the returns label.
  • Remove any personal items or information from the item or items you're returning.
  • Amazon.co.uk isn't responsible for any personal items left in the Evri Drop Off location, except for items related to the return.