Missing Tracking Information
A useable tracking number may not be available on your order or return.
Orders Sold and Fulfilled by Amazon
A tracking number may not be on your order yet because it could still be on the way to the carrier. When the carrier scans your order the first time, you will have tracking details in Your Orders.
If no tracking is available and you need to return or exchange your order, wait for the estimated delivery date to pass. You'll be able to return or replace your order by visiting the Online Returns Centre.
Orders sold and fulfilled by Third-Party Sellers
Seller orders can also be tracked, but only if the seller has shared this information with Amazon and you've chosen a traceable shipping method.
If a "Track package" option is not available, contact the seller as follows :
- Go to Your Orders.
- Find your order in the list.
- Select Problem with order.
- Choose your topic from list displayed.
- Select Contact seller.
Tracking your return order
Your return order status can be tracked by selecting View Return/Refund Status next to the relevant order. Please visit Return Items You Ordered for more information.
Reasons why your tracking information is not available:
- Your package has not been scanned by the carrier. Issues like this can happen when shipping volume is high and packages are processed in bulk. Until this first scan, the carrier may not acknowledge receipt of the package.
- There may be a delay in updates to the tracking database.
- Some shipments, such as Standard International shipments, aren't trackable.
- Marketplace sellers don't always provide us with tracking information for their orders.
- The order is a gift. You will receive a gift receipt once the order is delivered. Until that time, the gift purchaser will receive the tracking updates.
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