Identifying a scam
Learn to identify, prevent and report scams.
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If you’ve received suspicious communications or have found a suspicious website claiming to be from Amazon, visit the following Help pages:
How to identify fake text messages/SMS
What is an impersonation scam?
Impersonation scams occur when a scammer pretends to be a trustworthy organization or person in order to steal your money or personal information. Impersonation scams are perpetrated in a wide variety of ways - by phone, email, text, or even by messaging you on social media. Scammers aim to have you make a payment of some kind, share personal information, or give them access to your computer. They do so by pretending to be a well-known organization with whom you've likely engaged.
How do I identify an impersonation scam?
Impersonation scams can be difficult to identify. Here are some red flags indicating an impersonation scam:
- False urgency. Scammers often try to create a sense of urgency to persuade you to do what they're asking.
- Asking for personal information. Scammers may try to persuade you to provide personal information over the phone such as addresses, payment information, account login credentials, or financial information.
- Purchases outside of Amazon. Scammers may try to ask you to send money outside of the Amazon website or mobile app through a third-party site or wire transfer.
- Payment via gift cards. Scammers may request you to purchase and exclusively pay with gift cards. They may ask for the gift card number, claim code, or PIN.
- Unexpected order. You may receive notification of an order or delivery for an item you weren't expecting.
If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon. Visit Your Orders to review your order history or, to report a suspicious message, visit .
If you have received suspicious communication claiming to be from Amazon and you don't have an account with us, report it at reportascam@amazon.com.
For more information on the most common scam tactics, visit Scam trends.
To learn more, visit Trustworthy Shopping at Amazon.
