How to identify fake phone calls
Learn to identify fake phone calls and protect your personal information.
It’s ok to hang up.
If you feel uneasy on a phone call with someone who claims to be from Amazon, please end the call and contact Customer Service through the Amazon app or website.
If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon. Visit Your Orders to review your order history. To report a fake phone call, go to
If you receive a suspicious phone call from someone claiming to be from Amazon, be alert if they:
- Ask you for payment over the phone or outside of the Amazon website. Examples can be performing bank transfers, e-mailing credit card details, or sharing gift card details. They might even offer you a refund you do not expect.
- Try to remotely access your device by asking you to install an app, or to share a One-Time Password (OTP) you received.
- Ask for your Amazon password, personal sensitive information like credit card information, or bank account number to unlock your Amazon account. Do not share your personal sensitive information if the request is suspicious.
- Create false emergencies by claiming your Amazon subscription is expiring or unauthorised purchases were made on your account, pressuring you to act immediately. Scammers will try to trick you into sharing One-Time Passwords (OTP) they claim will verify your identity or stop suspicious charges.
Remember: legitimate Amazon representatives will never ask for OTP codes over the phone. If you receive such a call, hang up and contact Amazon directly through the official website or app.
Important: We will never ask for your bank card details or any other confidential information .
To learn more, visit Trustworthy Shopping at Amazon
