How to identify fake phone calls
Learn to identify fake phone calls and safeguard your personal information.
It’s ok to hang up.
If you feel uneasy on a phone call with someone who claims to be from Amazon, please end the call and contact Customer Service through the Amazon app or website.
If you receive a suspicious phone call from a scammer claiming to be from Amazon, be alert if they:
- Ask you for payment over the phone or outside of the Amazon website. Examples can be performing bank transfers, e-mailing credit card details, or sharing gift card details. They might even offer you a refund you do not expect.
- Try to remotely access your device by asking you to install an app, or to share a One-Time Password (OTP) you received.
- Ask for your Amazon password, personal sensitive information like credit card information, or bank account number to unlock your Amazon account. Do not share your personal sensitive information if the request is suspicious.
If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon. Visit Your Orders to review your order history. To report a fake phone call, visit
Important: We will never ask for your bank card details or any other confidential information .
To learn more, visit Trustworthy Shopping at Amazon
