Scam trends

If you think you are being targeted by a scammer, visit Identifying a scam.

Order Confirmation Scams

Order confirmation scams involve unexpected communications that often refer to an unauthorized purchase. Scammers ask you to act urgently to confirm or cancel the purchase. They may try to convince you to provide payment details, install software, or purchase gift cards.

If you received unexpected correspondence regarding an order, verify your orders by logging into your Amazon account. Only legitimate purchases will appear in your order history. You can also contact Customer Service for support.

Tech Support Scams

Scammers create fake websites claiming to provide tech support for your Amazon devices and services. Customers who land on these pages are lured to contact the scammer and fall prey to their schemes.

Go directly to the help section of our website when seeking help with Amazon devices or services. If you use a search engine, use caution. Legitimate Amazon websites contain 'Amazon.co.uk' such as 'Amazon.co.uk/support.'

Prime Membership Scams

Membership fee scams falsely claim that a costly membership fee is owed, or that an issue exists with your membership. Scammers try to convince you to provide payment or bank account information in order to reinstate a membership. Amazon will never ask you to provide payment information for products or services over the phone. Visit the Message Centre on the Amazon website or mobile app to review authentic emails from Amazon. To verify your Prime Membership status or make payments, log in to your Amazon account, then go to Your Account and select Prime.

Account suspension/Deletion scams

Account suspension/deletion scams claim your account will be suspended or deleted unless you take specific action. Actions may include selecting a fraudulent link or providing information like payment details or login credentials, to 'verify your account'. Amazon will never ask you to disclose your password or verify sensitive personal information over the phone or on any website other than Amazon.co.uk. Don’t access any links or provide your information to anyone over the phone without authenticating the email or phone call. If you have questions about your account status, visit the Amazon website or mobile app to view your account details. Authentic emails from Amazon are logged in the Message Centre.

To know more about Gift Card scams, visit the Common Gift Card Scams page.

To learn more, visit Trustworthy Shopping at Amazon