How to Set Up Your Echo Show 21

Scan the QR code on your device screen for a guided setup in the Alexa app.

Table of Contents

Basic Requirements

To start, have the following parts, accessories, and information ready:

  • Your Echo Show 21 and in-box accessories:
    • Alexa Voice Remote, power adapter with cable wrap, AAA batteries for the remote, wall mount, 4 screws and 4 anchors.
  • An Amazon account, including your email address or phone number and password.
  • An internet connection, including your Wi-Fi name and password.
  • If you plan to mount your device on the wall: Electric drill with 5/16" (8mm) drill bit and #2 driver bit, level or level app, hammer, and wall-safe tape.

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Mounting your Echo Show on the wall

To mount your Echo Show 21 on a wall, follow the steps on Wall Mount Your Echo Show.

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How to set up your device

Video guide to set up your device

To set up your device:

  1. Plug in your Echo Show with the included power adapter.
  2. Select a device language.
  3. Connect to your Wi-Fi network.
  4. Log in to your Amazon account.
  5. Continue following the on-screen steps to set up and customize your device.

When you see the Alexa home screen and clock, your device is ready to use.

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Remote Overview

Your device comes with a remote that you can use to browse and play Fire TV content on your Echo Show 21. Press the Home button on the remote to enter the Fire TV experience. Use the playback buttons to play, pause, rewind, or fast forward video content or the Alexa button for voice commands. Use the preset app buttons at the bottom of the remote to navigate quickly to select apps.

To insert batteries, turn your remote upside down and place your thumbs on the back cover. Press firmly and slide the cover down. For best performance, alkaline batteries are recommended.

For an overview of button placement, go to What are the Buttons on the Alexa Voice Remote (2024 Release)?

Remote appearance, features, and preset apps vary by remote. Check out the device detail page for more information on your device's remote.

To pair your remote, follow the steps in Pair an Alexa Voice Remote with Your Compatible Echo Devices with a Screen.

Note: The remote controls only the Fire TV experience. While your Echo Show is on the Home screen, you can press the remote's Home button to launch the Fire TV experience.

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Privacy and Support

Turn off the Echo Show 21 device microphones by pressing the Microphones off button on top of the device.

A blue indicator light on the device screen means that Alexa is listening and processing your request in Amazon's secure cloud.

You can review or delete your voice recording history at any time. To learn how, visit Review Your Alexa Voice History.

For more about Alexa and privacy, visit Alexa Privacy Hub.

For help and troubleshooting, visit Support for Echo Show 21 online, or go to Help & Feedback in the Alexa app.

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Troubleshoot Setup Issues

If setting up your device doesn't go as expected, here are some suggestions:

  • If you get a login error or have forgotten your Amazon account password, you can reset your password. Go to Forgot Your Password.
  • If you can't find your network or connect to Wi-Fi, you can find more troubleshooting available in Echo Device Can't Connect to Wi-Fi During Setup.
  • If you're having issues with your Wi-Fi password, contact your internet service provider.
  • If your Echo device is highlighting on-screen items or reading them out loud when you select them, the VoiceView Screen Reader may be on. To turn off VoiceView you can say, "Turn off VoiceView," or:
    1. Press and hold the Microphones/Camera button until there is a sound.
    2. Let go of the Microphones/Camera button.
    3. Use a single finger to double tap the screen and hold for five seconds.

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Accessibility Features on Echo Devices

Echo devices have a set of features designed to enhance the user experience for customers with disabilities. This includes features like Tap to Alexa, captioning, screen magnifier, and VoiceView. For more information, go to Accessibility for Alexa.

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You're Set Up, What's Next?

Once device setup finishes, you can explore more features to improve your Echo Show 21 experience. You can learn more in these resources:

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Video Guide to Set Up Your Device

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