Replace a Damaged, Defective, or Broken Item
Visit Your Orders and we will let you know what your options are for damaged, defective, or broken items
You can replace items eligible for replacement through Your Orders. If the item doesn't have a replacement option or you received the item as a gift, you'll need to return the original item and place a new order. To return an item, visit Returns Items You Ordered. To return a gift item, visit Gift Returns.
To replace an item:
- Go to Your Orders and select the item you want to replace.
- Select Return or replace items and select a return reason for return.
- Follow the instructions on the screen.
We may ask you to share pictures of your item to help us investigate the issue. For a damaged product, make sure that the damage is clearly shown in the image. For more details, go to Add Photos for Damaged, Defective, or Broken Item
A replacement order, with the same shipping speed as the original item, will be created. You'll need to return the original item by the 'Return By Date' provided to you at the time of return creation to avoid being charged for keeping both the original and replacement items.
The replacement order may be shipped only after you ship the original item(s) back to Amazon. We recommend you to ship back the original item(s) as soon as you request a replacement.
You may be looking for…
- For different product support options offered by Amazon, visit Get Product Support.
- If tracking shows that your package was delivered but you can't locate it, visit Find a Missing Package That Shows As Delivered.
- For more information about refunds, go to Refunds.
- For issues related to items sold and shipped by third-party sellers, learn about our A-to-z Guarantee, a free commercial warranty.
