Get Product Support
If you need help with using your product or if it doesn't work correctly, Amazon provides free Product Support. Among these options are calls, chat, manufacturer contact details, delivery of spare parts and text or video troubleshooting guides.
To get a refund or a replacement for a damaged, defective, or broken item, go to
What support options are available?
| Proposed options | Details |
|---|---|
| Troubleshooting guides | Step-by-step instructions how you can solve the most common issues yourself. |
| Spare parts | Get individual spare parts or missing parts delivered directly from Amazon. |
| Manufacturer support | If you want to benefit from the manufacturer's technical expertise, we provide you with the contact details of their support service. For a growing number of brands you can also initiate a call or chat directly through Amazon. If the manufacturer is unable to resolve your issue, you can always contact Amazon customer service. |
| Amazon Support | Our agents help you resolve issues such as product configuration, technical troubleshooting, and repair or replacement within the legal warranty period. |
| If your product is eligible for repair, you can file an "Amazon Certified Repairs" repair request to send your product to an authorized repair center or for home repair. Visit Warranty Repair to find out more. |
How do I access the support options offered?
- Go to Your Orders.
- Select the product you need support for.
- Select "Get Product Support." This option only appears if the item is eligible for product support.
- Select the support option that best fits your needs.
If none of these options help solve the issues you are experiencing, go to Your Orders to get a refund or a replacement for a damaged, defective, or broken item.
