Return a Gift

The Returns Centre at https://www.amazon.co.uk/returns using a desktop or mobile browser allows gift recipients to return items marked as a gift at the time of purchase. The type of refund or credit you receive depends on how the gift was purchased and how it's returned. Gift recipients won't be eligible for exchanges or instant refunds.

Note:
  • Gift returns are confidential.
  • Amazon.co.uk Gift Cards cannot be sold or exchanged for cash or for any other prepaid payment instrument. For more information, go to About Amazon.co.uk Gift Card Restrictions.

Exchanges and Replacements

If you received a gift and need an exchange or replacement, you'll need to return the gift and place a new order. If you’re the sender of the gift, you can request a replacement in Your Orders.

To return a gift:

  1. Go to the Returns Centre at https://www.amazon.co.uk/returns using a desktop or mobile browser. If prompted, sign in to your Amazon account. If you don't have an account, you'll need to create one.
  2. Enter the order number for the item that you want to return.
  3. Select Continue.
  4. Select the items that you want to return, then select a return reason from the drop-down menu. For items sold by a third-party seller, you'll see Submit return request. Some Amazon sellers review return requests before authorizing them.
  5. Select your preferred return method. To make sure that you receive the correct refund, don't include items from multiple orders in the same package.
  6. If you choose to return using Amazon Hub Locker, you'll be prompted to select an Amazon Hub Locker location. For more information, go to Return a Parcel at an Amazon Hub Locker.
  7. Print your label and return authorization. Some returns don't require you to print a label or authorization. We'll email you a link to your label. In case you don't have a printer, you can have someone else print the label for you or print it later.
  8. Put the return authorization inside your package and attach the label to the outside of it.

Refunds

  • If you're the gift recipient, we'll process your refund as an Amazon.co.uk Gift Card after we receive your return. We'll add the gift card to the Amazon account you used to request your return.
  • If you're the sender of the gift, you'll receive a refund to the original payment method.
  • All refunds are subject to our refund policies outlined in Refunds.

Things to Consider When Returning a Gift

If the return isn't the result of our error, we'll deduct the return costs from your refund. Shoes, clothing, jewelry, or watches sold or dispatched by Amazon won't be subject to return costs.

A returned item must be in the same condition in which it was received (including accessories). We'll assess the returned gift and determine if it will be subject to a reduced refund.

For more information, visit About Our Returns Policies.

Returning Electronic Devices

Before requesting a return, visit Product Support to determine if troubleshooting can resolve any issues with your product.

Erase saved personal information from laptops, cameras, or other electronic devices before returning these items.