Alexa Isn't Responding on Your Echo Buds

• Proper fit and placement help the microphones pick up your voice commands. Check that your Echo Buds fit correctly with the fit test in the Alexa app.
  • For Echo Buds (2021 release, 2nd gen), check that your Echo Buds are oriented correctly. Turn the ear bud so the Amazon smile logo is right-side up. Then place the ear bud in your ear and rotate slightly to get a secure fit. You can hear a chime when the buds are securely placed in your ear.
• Make sure that Echo Buds are connected to your phone via Bluetooth.
• Check that the Alexa app is open and that Echo Buds are online.
• Check your phone's volume and increase it as needed.
• Try pressing the Alexa button in the app to ask a question. If that works, make sure that the Echo Buds microphone isn't muted in the app.
• Make sure that the wake word is turned on from Device Settings in the Alexa app.
• Check that your phone is connected to Wi-Fi or data.

Related Help Topics

• Factory Reset Your Echo Buds
• Echo Buds Lose Bluetooth Connection
• Fit Echo Buds (2019 release, 1st gen) to Your Ear
• Fit Echo Buds (2021 release, 2nd gen) to Your Ear