Calls Not Working with Alexa

Alexa is not making a call, does not recognize the contact, or is calling the wrong person.

You can solve most calling issues by:

Confirming your device is connected to the Internet.
Making sure that you have the latest version of the Alexa app.
Using the Alexa app to verify that Alexa heard you correctly.
Confirming your contact information is correct.

Related Help Topics