English Premier League Support

Questions & Answers

1) Do I have to pay extra to watch the Premier League on Prime Video?

Prime members in the UK (England, Scotland, Wales, Northern Ireland), the Channel Islands, and the Isle of Man, can watch 20 Premier League matches each season on Prime Video for no additional fees. Non-Prime members can start a 30-day free trial of Prime (£8.99/month or £95/year), or our Prime Video subscription (£5.99/month). For more information visit www.amazon.co.uk/primevideo

2) Which Premier League matches will be available on Prime Video?

Visit www.amazon.co.uk/englishpremierleague to see the full schedule of our live coverage.

3) Where can I watch live Premier League coverage?

Go to the Prime Video app on your device and you’ll see matches called out under "live and upcoming events" or you can go to Amazon's homepage and select Prime Video where you’ll see a link to "live and upcoming events". Alternatively, go to your Prime Video app (or Amazon homepage) and search for "Premier League".

4) I'm experiencing streaming issues, what can I do?

First, check your device bandwidth speeds. For the best live streaming experience, Prime Video recommends a minimum download speed of 1 Mbps for SD & 5 Mbps for HD. Prime Video will serve the highest quality streaming experience possible based on the bandwidth speed available. If you're experiencing any issues with video juddering/motion, we recommend turning the Motion setting on your TV to Off. This setting might have a different name depending on your TV manufacturer. Some examples of the Motion setting include Auto Motion Plus, Tru Motion, MotionFlow, Cinemotion, and Motion Picture. If you still experience issues, please contact us.

5) My stream is delayed, how to I reduce this?

Whilst all devices have been optimized to give a smooth and clear viewing experience, some devices offer less delay between the live game and your stream. We recommend using a Fire TV, Apple TV, iOS, or Android device.

6) Can I live stream the matches on any device? Which devices do you support?

7) Can I watch the Premier League matches in pubs or bars?

Please check with your local pub as availability may vary based on their setup and local lockdown restrictions. If you run a Pub or other Commercial premise and you want to show the matches you’ll need to purchase the Amazon Premier League Pass from BT Sport. The games will be shown on the BT Sport Box Office channel (Sky Channel 490), which is the only way permitted to show the games in pubs. For more information, visit btsportbusiness.com/amazonpass or call BT Sport at 0800 678 1065.

8) Can I watch Premier League matches while travelling?

Prime members residing within UK (England, Scotland, Wales, Northern Ireland), the Channel Islands and the Isle of Man will have the ability to watch live matches, replays and highlights while travelling within the UK. All international locations are not eligible.

9) How can I catch up on matches I have missed?

Full match replays and highlights will be available by early morning on the day after the match.

10) From which locations can I watch Premier League matches on Prime Video? I'm receiving a location error when attempting to watch.

Premier League matches are only available to Amazon.co.uk customers based in the UK (England, Scotland, Wales, Northern Ireland), the Channel Islands and the Isle of Man. All other international locations are not eligible. Prime Video doesn't support streaming content through Virtual Private Network (VPN) or proxy connections. To watch Prime Video, you must disable these services on your device or try switching to another available connection.

UK customers travelling outside the UK will be not be able to access these streams. For further information, please see Streaming Prime Video's United Kingdom Catalog from European Union Countries.

11) How can I update my Fire TV Stick apps?

You can update your apps automatically by following these instructions: 1. Go to Settings, and select Applications. 2. Go to Appstore. 3. Set the option to YES to have applications updated automatically. If this is set to no, then you’ll see individual update options for each app icon in your app library. To sync the compatible apps on your Amazon Fire TV device with your Cloud: Go to Settings > My Account > Sync Amazon Content.

12) Will all matches have commentary?

Yes. There will be full commentary on every match. An alternative natural Stadium FX option will also be available via the audio settings allowing you to tailor your live broadcast experience.

13) How can I access the alternate stadium atmosphere audio option without commentary?

14) Can I rewind, pause and fast forward on my device?

Rewind, pause and fast forward are available on Android/iOS Mobile, Web (Chrome, FireFox, Edge), Fire TV, Apple TV (Gen 3 and newer) & selected Smart TVs. Use Watch from beginning play buttons on the detail page or in player to watch from the match kickoff. These feature may not be available on all the devices.

15) Can I see stats and team lineups (also known as X-ray) while the Premier League is on live?

Yes. On smart phones, tablets, and web select the 'Stats & highlights' button in playback to see real-time stats, highlights and team lineups. On Fire TV, bring up player controls in playback and press up on your Fire TV remote to bring up X-ray.

16) How can I switch Subtitles on or off?

You can turn Subtitles on or off by selecting the "CC" icon in your playback controls. For some devices, the Subtitles icon looks like a dialogue box, or it may be listed as a menu option under "Subtitles" on the video's detail page.

17) What other information is available?

Visit our help pages, or for further help, please contact us.