Resolve Wi-Fi Connection Issues on Your Kindle E-Reader
Try these troubleshooting tips if your device can't connect to a Wi-Fi network.
Note: Kindle devices don't support 6 GHz Wi-Fi bands. Kindle devices released before 2021 also don't support 5 GHz and WPA3 encryption. If supported, use 5GHz Wi-Fi to avoid interference.
Quick Checks
- Turn off Airplane mode.
- Check that you use the correct network name and password. Go to Locate Your Wi-Fi Password.
- Confirm other devices connect to the same network. Go to Troubleshooting Network Outage.
- Move your Kindle closer to your router.
- Move your Kindle away from microwaves, baby monitors, or other wireless devices.
- Disconnect other devices from your Wi-Fi to free up bandwidth.
- For Wi-Fi roaming to work, make sure your 2.4GHz, 5GHz, and extender or mesh network all have the same network name, security type, and password.
- Public hotspots may require a separate sign-in, usually through a pop-up. If the pop-up doesn't appear automatically, open any simple website on the Kindle browser and check if the welcome page is displayed.
Restart Devices
- Restart your Kindle
- Reboot your modem and router. Go to Restart Home Network Devices.
- Wait two minutes, then try connecting again.
Update Software
- Confirm that your device has the latest software version available. Go to Kindle E-Reader Software Updates to compare version numbers.
- Try connecting again.
Try a Different Connection
- Connect your Kindle to a smartphone as a personal Wi-Fi hotspot.
- Attempt to connect your device to Wi-Fi again or add a network manually by choosing the Other... option in the Wi-Fi scanlist
- If this works, the issue is with your network, not your tablet.
Factory Reset Your Kindle
If the issue still persists, Factory Reset Kindle E-Reader.
Note: If multiple devices can't connect, contact your Internet Service Provider.
