Troubleshoot Kindle Content Not Appearing in Your Library

A working internet connection is required to purchase, download, or sync books to your library.

1. Verify Wi-Fi Connection: Open your device settings and verify Wi-Fi is connected.
2. If no connection is detected, make sure that Wi-Fi is turned On and Airplane mode is Off.

Once you're connected to Wi-Fi:

• Sync Your App: Open your Kindle app and select More at the bottom and then Sync or Sync Now.
• Sync Your Kindle E-Reader: Go to Settings and select Sync My Kindle or Sync and Check for Items.

1. Go to Manage Your Content and Devices and select 'Books' from the menu options at the top of the page.
2. Look for your new content in the list and select Deliver or remove from device.
3. Choose your device from the list and select Make Changes.
4. Sync your Kindle app or device and look for the content in your library.

If you can't find your book in Manage Your Content and Devices, check the payment status of your Digital Order.

1. Go to Your Orders, then select Digital Orders.
2. Locate your order and verify if it's complete.
3. If your order is incomplete, you can select Retry Payment Method or Change Payment Method.

Sometimes your content can seem hidden due to active filters.

1. Open your Kindle app or device. Select Library and then choose All to display your entire library.
2. Remove any active filters to refresh your library. Then search for your title.

For more help, go to:

• Resolve Wi-Fi Connection Issues on Your Kindle E-Reader
• Update Your Payment Method
• Sync Your Mobile App
• Sync Your Kindle E-Reader
• Restart Your Kindle E-Reader
• Kindle E-Reader Software Updates