Smart TV Spare Parts FAQ

What spare parts are available for my Fire TV smart TV?

Remote Control

If your remote control is damaged, defective or broken, please use the following guidelines to determine the right procedure to obtain a replacement:

• Your Fire TV smart TV device is still covered by the applicable warranty period

Please follow the procedure available here for specific instructions about how to obtain warranty service for your device.

• Your Fire TV smart TV device is no longer covered by the applicable warranty period

You may directly purchase replacements on amazon.co.uk. To find out which remote controls are compatible with your Fire TV smart TV device, please visit the help page "Amazon Fire TV and Alexa Devices Compatible with Fire TV Remotes".

Main board & power board

If one of your TV boards is damaged, defective or broken, please use the following guidelines to determine the right procedure to obtain a replacement:

• Your Fire TV smart TV device is still covered by the applicable warranty period

Please follow the procedure available here for specific instructions about how to obtain warranty service for your device.

• Your Fire TV smart TV device is no longer covered by the applicable warranty period

You may directly purchase spare parts and access repair documentation via Amazon Device Repair (https://amazondevicerepair.b2x.com/).

In any case, Amazon offers you product support over the phone and via chat for questions around your Fire TV smart TV device. To contact our product support team, please visit our Get Product Support help page.