Set Up Calling & Communications on Amazon Kids Tablet

Learn about communication feature on your Amazon Kids Tablet.

Table of Contents

Overview

Your child can make and receive voice calls to approved contacts directly from their Amazon Child Profile on the tablet. All contacts are managed through the Parent Dashboard.

Note: Before you begin, make sure to download Parent Dashboard (https://parents.amazon.co.uk) on a compatible mobile device.

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turn On Calling Feature

To turn on calling in Parent Dashboard:

  1. Go to Parent Dashboard (https://parents.amazon.co.uk).
  2. Select the child you want to enable calling.
  3. Click on the Settings next to the child's name.
  4. Click on Calling & communications.
  5. Toggle Calling to ON.

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Add Contacts To Child Profile

Your child's contact list is managed separately from your own. Your child can make or receive calls only contacts that you add.

  1. Go to Parent Dashboard (https://parents.amazon.co.uk).
  2. Select the child you want to enable calling.
  3. Click on the Settings next to the child's name.
  4. Click on Contacts.
  5. Select Add contact and enter the contact's information.

After adding, the contact will receive a notification or SMS letting them know they've been approved to communicate with your child.

Note: The contact you are trying to reach must also have the Alexa Mobile App on a compatible device with a valid phone number. Then ensure on both accounts (parents & contacts), go to Alexa app → Communications → Contacts → Settings → Turn off the feature to Block Unknown Numbers to ensure the contact can receive your child’s call.

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Remove Contact From a Child Profile

Remove a contact from the child profile

  1. Go to Parent Dashboard (https://parents.amazon.co.uk).
  2. Select the child you want to enable calling.
  3. Click on the Settings next to the child's name.
  4. Click on Contacts.
  5. Click on the contact name and click edit.
  6. Select delete contact.

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Which Devices Support Calling Feature?

Your child can call from the Amazon Kids Tablet and Kids Echo Edition devices (with calling enabled in Parent Dashboard).

To communicate, the contacts require either:

  • The Alexa app on a smartphone or tablet with communications enabled and a valid phone number). For guidance, visit Set Up Calling and Messaging.
  • An Alexa-enabled Echo devices with the calling feature set-up and enabled.

Where does the call ring?

When your child places a call, it rings on the contact's Alexa app and/or Echo device(s) linked to their Amazon account. The receiving child contact will receive on their Alexa-enabled device.

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Troubleshoot Calling Issues

Troubleshoot common calling issues.

  1. My child can't receive incoming calls: As a safety feature, only approved contacts can call your child device. To confirm a contact is approved:
    1. Go to Parent Dashboard (https://parents.amazon.co.uk) > Communications > Contacts.
    2. Confirm the contact appears in your child's approved list.
  2. The contact can't call my child back: The contact can only call your child back once your child's contact is added to their address book.
  3. Kid-to-kid calls aren't working: Make sure both parents have:
    • Accepted the connection invite
    • Saved each other's (parent's) phone number in their contacts
  4. Common Reasons Calls May Not Be Working:
    • Calling setup isn't complete: First verify if you have downloaded the Alexa app on a compatible mobile device. You also need a valid mobile number to use Alexa Communication features. Next, return to Parent Dashboard and follow the steps to enable calling. If parent permissions have yet been granted, you will receive a link to complete after you enable calling.
    • Contact doesn't have the Alexa app: Calls only work between Alexa-enabled devices. Ask the contact to download the free Alexa app, login and complete registration. See steps Set Up Calling and Messaging.

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