Return Items from the Republic of Ireland to the UK

Amazon provides multiple options for returning items from the Republic of Ireland to the UK.

For most items sold and Fulfilled by Amazon, we’ll provide a prepaid return label with An Post. If a prepaid label isn’t offered, you can return items using a carrier of your choice (such as An Post or DPD). Amazon will reimburse the shipping costs and any customs duties for eligible returns.

  1. Return options and costs
  2. Returning items Sold and Fulfilled by Amazon, using an An Post prepaid return label
  3. Returning Amazon Fulfilled items with a carrier of your choice and reclaiming shipping expenses

1. Return options and costs

The return options and costs will differ, depending on who sold and fulfilled the order. The Sold by and Dispatches from entries under the Add to Basket button on each product detail page, show which entity is selling, and which entity is fulfilling the item:

  • Items that are both sold and Fulfilled by Amazon are displayed as ‘Dispatches from Amazon’ and ‘Sold by Amazon’.
  • Items sold by a Marketplace seller and Fulfilled by Amazon are displayed as ‘Dispatches from Amazon’ and ‘Sold by ‘Seller Name’’.
  • Items that are both sold and fulfilled by a Marketplace seller are displayed as ‘Dispatches from ‘Seller Name’’ and ‘Sold by ‘Seller Name’’.

The return options and costs involved for each order type are as follows:

Return options

Return costs

Sold and Fulfilled by Amazon

Use a prepaid return label from An Post.

OR

Return the item with a carrier of your choice.

Free if using a prepaid return label.

OR

If returning with a carrier of your choice; receive a full refund of shipping costs and any customs duties for eligible returns.

Sold by a Seller, Fulfilled by Amazon

Return the item with a carrier of your choice.

Return shipping costs must be paid upfront.

Eligible returns will receive an automatic refund of £9 for return shipping fees, when the return is processed at our Fulfilment Centre.

If the return costs exceed £9, or if the item value exceeds £20, return the item to us via recorded delivery. To receive a full refund of your postage costs, send a copy of the postage receipt, along with your order number and refund request to return-postage@amazon.co.uk.

You’ll receive a notification that your item has been received at the Fulfilment Centre, and the balance will be refunded.

Sold and Fulfilled by a Seller

Return the item with a carrier of your choice.

Visit Marketplace Returns and Refunds for more information.

For information on returning dangerous goods, visit Return Items that Contain Hazardous Materials.

For additional information on returns, visit About Our Returns Policies.

2. Returning Items Sold and Fulfilled by Amazon, Using an An Post Prepaid Return Label

To return an item sold and Fulfilled by Amazon using an An Post prepaid return label:

  1. Create a prepaid return label as explained in the Return Items You Ordered Help page.
  2. Follow the instructions provided in the Online Return Centre. Print the commercial invoice, the prepaid return label and, if displayed, the return authorisation label.
  3. If provided, cut the return authorisation label and place it inside the return package. Attach the prepaid return label to the outside of the package and keep the commercial invoice with you.
  4. Find your nearest An Post branch at https://www.anpost.com/Store-Locator [external link].
  5. To return the item to Amazon, give the return package along with the commercial invoice to your preferred An Post post-office. No additional customs declaration is required.

Note: Only An Post can accept prepaid labels.

3. Returning Amazon Fulfilled items with a carrier of your choice and reclaiming shipping expenses

If a prepaid return label isn’t offered, you’ll need to pay in advance for return shipping fees and customs duties. Amazon will reimburse the shipping costs and any customs duties for eligible items.

To return items to Amazon, with a carrier of your choice:

  1. Create a prepaid return label as explained in the Return Items You Ordered Help page.
  2. Follow the instructions provided in the Online Return Centre. Print the two commercial invoices, the return address label and, if displayed, the return authorisation label.
  3. If provided, cut the return authorisation label and place it inside the return package.
  4. Place one commercial invoice inside the return package. Attach the return address label and the second commercial invoice to the outside of the package.

    Note: Carriers can only return your package to Amazon once a commercial invoice is placed on the outside.

  5. Choose your preferred carrier (such as An Post, DPD or any other). Send your item to the address displayed on the return label. If the return costs exceed £9, or if the item value exceeds £20, post the item via recorded delivery. This means you’ll have a tracking ID to track your shipment. Check with your carrier for any instructions regarding customs declaration requirements, ahead of returning the item.
  6. You’ll need to pay for the return costs up-front, so make sure to keep the postage receipt.
  7. To receive a refund of your postage costs, send a copy of the postage receipt, along with your order number and refund request, to return-postage@amazon.co.uk.