Troubleshoot the Fire TV Remote Customizable Button

Having trouble assigning shortcuts or using the customizable button on your Fire TV Remote? Follow these troubleshooting steps to help resolve some common issues.

Can't Program Customizable Button

If the on-screen panel to select shortcuts doesn't appear on your Fire TV or Echo Show:

  • Make sure that your device isn't in a child profile.
  • Try pressing and holding the customizable button for up to 10 seconds.
  • Make sure that the Fire TV Remote is paired with the correct device.
  • Restart your device, and then try assigning the shortcut again.
    • To restart your Fire TV, unplug it from the power source for one minute before plugging it back in.
    • To restart your Echo Show, unplug the power adapter from the device or the outlet and then plug it back in.
  • Try setting up the shortcut in the remote options in the Fire TV Settings.
    Note: For Echo Show devices, you can find Fire TV Settings in your Echo Show Settings.

Customizable Button Not Working

If a shortcut isn't working when you press an assigned button:

  • Reassign the shortcut. Press and hold the button for five seconds, then choose an option from the on-screen panel.
  • For Alexa Voice Remote Pro only: If the shortcut is an Alexa command that's not working, try giving the command directly to your device. If the direct command works, reassign the button with the newly given command.

Can't Program Specific Shortcuts

If you can't program a specific shortcut:

  • For Alexa Voice Remote Pro only: Check the on-screen panel for what recent voice command is displayed. If only "popular" commands are displayed, confirm that the correct voice command was initiated on your device.
  • Confirm that the app is installed on your device. Only installed apps can be assigned to a button.
    • If the app is installed, make sure it launches successfully and opens on your device.
    • Long press the customizable button, in the “Choose a Shortcut” screen, select “Your Apps” and confirm if you see the app you want to assign to the button.
  • Restart your device, and then try assigning the shortcut again.
    • To restart your Fire TV, unplug it from the power source for one minute before plugging it back in.
    • To restart your Echo Show, unplug the power adapter from the device or the outlet and then plug it back in.

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