Resolve Wi-Fi Connection Issues on Your Fire Tablet

Quick Actions

• Turn off Airplane mode.
• Check that you use the correct network name and password. Go to Locate Your Wi-Fi Password.
• Confirm other devices connect to the same network. Go to Troubleshooting Network Outage.
• Move your tablet closer to your router.
• Move your tablet away from microwaves, baby monitors, or other wireless devices.
• Disconnect other devices from your Wi-Fi to free up bandwidth.
• For Wi-Fi roaming to work, make sure your 2.4GHz, 5GHz, and extender or mesh network all have the same network name, security type, and password.
• Public hotspots may require a separate sign-in, usually through a pop-up. If the pop-up doesn't appear automatically, open any simple website on the Silk browser and check if the welcome page is displayed.

Restart Your Device

1. Restart your tablet
2. Reboot your modem and router. Go to Restart Home Network Devices.
3. Wait two minutes, then try connecting again.

Add a Hidden Network

If the network name doesn't show in the scan list, add the network manually:

1. Select Add Network and enter the network name and password
2. Select Advanced.
3. Select the hidden network dropdown.
4. Select Yes to connect.

Reset Network

1. Go to Settings.
2. Select Connected Devices, then select Network Settings Reset
3. Try connecting again.

Update Software

• Confirm that your device has the latest software version available. Visit our page Fire Tablet Software Updates to compare version numbers.
• Try connecting again.

Try a Different Connection

1. Connect your tablet to a smartphone as a personal Wi-Fi hotspot.
2. If this works, the issue is with your network, not your tablet.

Factory Reset Your Tablet

If the issue still persists, Factory Reset Your Fire Tablet.