Resolve Wi-Fi Connection Issues on Your Fire Tablet

Try these troubleshooting steps if your device can't connect to a Wi-Fi network.

• Make sure that Airplane mode is off.
• Make sure that you're using the right Wi-Fi network name and password. Refer to our page Locate Your Wi-Fi Password for more information.
• Confirm other devices connect to the same network. Refer to our page Troubleshooting Network Outage for more information.
• Try restarting your device.
• Make sure that your device is within the range of the wireless router.
• Check that your device is away from any devices that cause interference (such as microwaves, baby monitors, or other high bandwidth consuming wireless devices).
• If the network name doesn't show in the scan list, add the network manually:
  1. Select Add Network and enter the network name and password.
  2. Select Advanced, then select the hidden network dropdown.
  3. Select Yes to connect to the hidden network.
• Confirm that your device has the latest software version available. Visit our page Fire Tablet Software Updates to compare version numbers.
• To improve your device's ability to connect, try disconnecting other devices connected with your Wi-Fi network.
• Attempt to connect your device to Wi-Fi again or add a network manually by choosing the Other... option in the Wi-Fi scanlist.
• Public hotspots may require a separate sign-in, usually through a pop-up. If the pop-up doesn't appear automatically, open any simple website on the Silk browser and check if the welcome page is displayed.
• Try connecting your device with your smartphone as a personal Wi-Fi hotspot.
• Try resetting your network setting:
  1. Go to Settings.
  2. Select Connected Devices, then select Network Settings Reset.
• Try rebooting your modem and router. Refer to our page Restart Home Network Devices for more information.
• Try factory resetting your device.
• Make sure to configure your primary networks (2.4 GHz or 5 GHz), your extender, or your mesh nodes with the exact same network name, security type, and password for seamless roaming to work.