Echo Link or Echo Link Amp Lost Ethernet Connection

A red LED on the back of the device means it has lost internet access.

• Restart Echo Link or Echo Link Amp by unplugging and plugging it back in.
• Plug the Ethernet cable into another device and confirm that you have access to the Internet.
• Unplug the Ethernet cable and press the Action button for 6 seconds. Use the Alexa app to go through Wi-Fi setup again.
• If the previous steps don't work, reset your Echo Link or Echo Link Amp. Then complete Wi-Fi setup in the Alexa app and reconnect the Ethernet cable when prompted.

Related Help Topics

• What Do the Lights on Echo Link and Echo Link Amp Mean?
• Update the Wi-Fi Settings for Your Echo Device
• Set Up Your Echo Link or Echo Link Amp
• Reset Your Echo Link or Echo Link Amp