Exchange an Item

You can exchange items that qualify for exchanges through Your Orders.

To exchange an item:

Go to Your Orders and select the "Return or replace items" box next to the item(s) you want to exchange.
Select a reason for return.
Follow the instructions on screen.

Tip: If you don't see the order you're looking for, select the date on which you placed the order from the drop-down menu in the upper part of the page.

An exchange order will be created with the same shipping speed that was used on your original item. Return the original item(s) by the 'Return by Date' provided to you at the time of return creation to avoid being charged for keeping both the original and exchange items.

The exchange order may be shipped only after you ship the original item(s) back to Amazon. We recommend that you ship back the original item(s) as soon as you request an exchange.

Amazon does not apply price match. If the price of the item you're exchanging is less than the price of your original item, we'll refund you the difference. If the new item costs more, we'll charge you for the price difference.

Note:

Items purchased with a promotion do not qualify for an exchange.
Exchanges are only eligible for orders paid for with credit or debit card.