Exchange an Item
You can exchange or have an item replaced through Your Orders if your exchange or replacement meets certain criteria.
If the item doesn't have an exchange option or you received the item as a gift, you'll need to return the original item and place a new order.
To return an item, see Return items you ordered. To return a gift item, see Return a Gift.
To exchange an item:
- Go to Your Orders and select the "Return or replace items" box next to the item(s) you want to exchange.
- Select a reason for return.
- Follow the instructions on screen.
An exchange order will be created with the same shipping speed that was used on your original item. Return the original item(s) by the 'Return by Date' provided to you at the time of return creation to avoid being charged for keeping both the original and exchange items.
The exchange order may be shipped after you return the original item(s) back to Amazon. We recommend that you return the original item(s) as soon as you request an exchange.
Amazon does not apply price match. If the price of the item you're exchanging is less than the price of your original item, we'll refund you the difference. If the new item costs more, we'll charge you for the price difference.
- Items purchased with a promotion do not qualify for an exchange.
- Exchanges are only eligible for orders paid for with credit or debit card.
- If an exchange order is lost or undeliverable, or when you cancel or return it, any refund for your original order will be issued to your Amazon Gift Card balance.
