Request an A-to-Z Guarantee Refund

Request an A-to-z Guarantee refund if there's an issue with an item sold and fulfilled by a third-party seller on Amazon.

Note: To request a refund, go to Your Orders

If you're eligible to request a refund under the A-to-z Guarantee:

  1. Go to Your Orders.
  2. Locate the order.
  3. Select Problem with Order.
  4. Select your problem from the list.
  5. Select Request Refund.
  6. Enter your comments in the text box.
  7. Select Submit.

It can take up to one week to review requests. We'll let you know about our decision by email. You can also check the status of your A-to-z Guarantee refund request in Your Orders. For more information about timelines, go to Processing Time of an A-to-z Guarantee Refund.