View the Status of an A-to-z Guarantee Refund
View the status of your A-to-z Guaranteerefund claim in Your Orders.
To view the status of your A-to-z Guarantee, select Request refund next to the relevant order and navigate to the Refund request status. Go to
You'll receive an e-mail notification when our investigation is complete or if additional information is required.
All e-mail notifications related to your A-to-z Guarantee Refund request are also available in your Message Centre.
Note: Visit
Processing Time of an A-to-z Guarantee Refund to see how long it usually takes to investigate and process requests.
Note: If your refund request is denied, you can submit an appeal within 30 days of the decision. Go to
Appeal a Denied A-to-z Guarantee Refund for more information.
