Drop In Not Working

Drop In doesn't connect or can't access a specific device. Drop In disconnects or has poor quality.

You can solve most errors by:

Checking your Internet connection for the device.
Making sure that you use the right device or contact name when using your voice.
Checking your permissions with your contact.
Checking if Drop In is enabled on your compatible device.
Signing in and out of the Alexa app when initiating Drop In from the app.

Note: If your device is incompatible, Drop In isn't listed in your device settings.