Reset Your Echo Dot (2nd Generation)

If your device isn’t responding, and you’ve tried to restart it, reset your device.

If your device is unresponsive, first restart your device. Unplug the power adapter from the device or the outlet and wait for 10 seconds. Plug it back in to restart it.

If the issue persists, reset your device:

  1. Press and hold the Microphone off and Volume down buttons for 20 seconds.
  2. Wait for the light ring to turn off and on again.
  3. Your device enters setup mode. For setup instructions, go to Set Up Your Echo Dot.
Note: When you reset your device, your smart home devices remain connected.
Tip: If resetting your device isn’t helpful or you no longer want to use your device, Deregister Your Device from your Amazon account. Deregistering your device erases all device settings.