Issue Downloading Your Digital Game or Software

If nothing happens, or you see an error when you attempt to start your download, try using another web browser.

• Try a different supported web browser.
• Confirm that your browser has the Javascript plugin enabled.
• Confirm you have a stable Internet connection.
  Note: Some network connections and secure VPNs have additional restrictions that block downloads.
• Confirm that your antivirus, firewall, or network settings aren't blocking the item's server or service provider.
• Delete any previously downloaded files, and restart the download from Your Games and Software Library.