Issues Installing Your Digital Game or Software

Installation not starting, not completing, or is resulting in an error.

• Confirm that your computer meets the system requirements for the game or software. Select the title of the game or software in Your Games and Software Library.
• Confirm you're using the appropriate installation process. Some processes require:
  • The game or software publisher's external site or client (EA's Origin, Steam, etc).
  • A separate account to activate or install your purchase.
• Restart your router.
• Make sure your OS is up to date.
  • Windows 10: https://support.microsoft.com/help/4027667/windows-10-update
  • macOS: https://support.apple.com/guide/mac-help/get-macos-updates-mchlpx1065/mac
• Confirm that your video drivers are up to date.
  • Nvidia: https://www.nvidia.com/Download/index.aspx
  • AMD: https://www.amd.com/en/support
• Clean boot your computer, uninstall or remove any partial files, and retry installing the game.
  • Windows: https://support.microsoft.com/help/929135/how-to-perform-a-clean-boot-in-windows
  • macOS: https://support.apple.com/HT201262
• Contact the game or software publisher directly for additional help.