Why Can't I Log into My Account?

Before resetting your password, verify the following:

• Email Address: Your email address must be in the format username@domain.com (.net, .org). If you have multiple email addresses, make sure you're using the correct email address and password combination.
• Mobile Phone Number: If you created your account with a mobile phone number, you'll need to use this number to log in. Make sure to include your country code.
• Password: Check CAPS Lock and NUM Lock on your keyboard. Passwords are case-sensitive, so PASSWORD and Password are recognized as two different passwords.
• One-Time Password (OTP) or Security code: If you didn't receive the OTP via SMS, select "Resend OTP" on the verification page. You'll also see an option to "Send OTP by WhatsApp." This allows you to receive the OTP through a WhatsApp account linked to your registered phone number on Amazon.

If your email address and mobile phone number are correct, proceed to Reset Your Password.

Not what you're searching for? Try:

• Change Your Account Settings
• Recover Your Account after Two-Step Verification Fails