Issues with Prime Video Error 5004

What to do if you see error code 5004 on Prime Video.

1. Make sure that the email address and password that you’re using to log in with are correct.
2. If the issues persist, make sure that you can log into Amazon with the same details, or visit the Forgot Your Password page to reset your password.

For more help, go to:

• Issues with Live Streams on Prime Video
• Issues While Playing Prime Video Titles
• Troubleshoot Internet Connection Issues with Your Connected Device
• Issues with Prime Video from External Provider
• Issues with Prime Video Error 2063
• Issues with Prime Video Error 7235

For more help, try our Prime Video forum