Fix Amazon Two-Step Verification Issues

If you can’t log in and don't get promoted for a security code, try the Alternate Sign-in process:

1. Enter your email and password, then select Submit
2. If you encounter an error message, wait for a security code via text, call, or authenticator app
3. Add the security code to the end of your password and submit again. Example: If your password is "amazon123" and the security code is "45678," enter "amazon12345678"
4. Note: You can't save devices as trusted when using Alternate Sign-in

If you forget your password during device registration, use a one-time password (OTP) with your security code:

1. Enter your email and select Submit
2. Check your email or text messages for the OTP (valid for 10 minutes)
3. To start registration, enter the OTP
4. Wait for Two-Step Verification security code
5. Combine the OTP and security code, then Submit

If you didn’t receive the OTP:

• Check your phone's network connection
• Verify or update your Amazon account phone number at Login & Security
• Clear your message inbox and restart your phone
• Ensure that Amazon's number isn't blocked

For more help, go to:

• What is Two-Step Verification?
• Recover Your Account after Two-Step Verification Fails
• Manage an ‘E-mail address already in use’ Error
• Reset Your Password