Updating Network Settings on Your Connected Device

If the Prime Video app isn't able to connect to the internet, you may need to update your DNS settings.

Please check your device's guide for more detailed steps.

1. Open the Settings menu on your device, and find a section for Network Settings.
2. Find the section for DNS configuration. This may appear as Advanced or Manual IP settings.
3. Change the DNS server settings to one of these options:
   • Google DNS: 8.8.8.8 (primary) and 8.8.4.4 (secondary); or
   • Cloudflare DNS: 1.1.1.1 (primary) and 1.0.0.1 (secondary)
4. Save your settings, then retry accessing the Prime Video app.

For more help in changing DNS settings, you may need to contact the company that made your device.